Frequently Asked Questions

For scenic cruises, the M/S Mount Washington can hold hundreds of people so an advance reservation is not necessary. However to save time, you may purchase your tickets online and they will be waiting for you when you arrive for your cruise. Please note that our cruise schedule may change without notice due to maintenance, weather or other factors, so we encourage you to call or verify at cruisenh.com on the day of your cruise.

Mount Washington Cruises does not mail out tickets, however we do email cruise confirmations. We also provide customers with a confirmation number when purchasing over the phone. All tickets are held at our ticket office until the day of your cruise. Simply bring your confirmation number as well as a photo ID, and you will receive your tickets when you arrive.

Yes, The Mount Washington is completely enclosed by railings and is safe for children. As the M/S Mount Washington is a ship, we do remind passengers that the decks, openings and staircases may not be as level as those you may have in your home. For the safety of our passengers, running, jumping, and climbing are not allowed.

With the exception of service dogs, we don't allow dogs on any of our vessels.

Yes, for groups of 20 or more we offer discounts. Please contact our sales office for more information. We can be reached at (603) 366-5531, or at info@cruisenh.com.

If you are able to notify us more than 48 hours in advance of your cruise, we can exchange the full value of your tickets for cruise credit. Within 48 hours of your cruise, your tickets may be exchanged for Cruise Credit worth 50% of the ticket value. Cruise Credit does not expire, and may be used this season or in future seasons.

All of our vessels are smoke-free.

The Main Deck of the Mount Washington is wheelchair accessible, and all of the facilities, including bathrooms, grille, and gift shop are all located on the main deck. You do not need to make special arrangements for a wheelchair, however we ask that you notify the Ticket Office upon arrival if you are departing from Weirs Beach. The ramp to the boat is steep and we can make crew available to assist.

All cruise tickets are non-refundable, however Scenic Cruise tickets do not expire and may be used at any time during the season, or even in future seasons. When you are able to come for a cruise, your tickets will be ready and waiting. If you plan to use your tickets in a future season, we suggest verifying the cruise schedule prior to arrival as the schedule may change between seasons.

Mount Washington Cruises does not mail out tickets, however we do email cruise confirmations. We also provide customers with a confirmation number when purchasing over the phone. All tickets are held at the Mount Washington Cruises ticket office until the day of the cruise. Simply bring your confirmation number as well as a photo ID, and you will receive your tickets when you arrive.

For groups of 20 or more on select nights, we offer a $5 discount. Please contact our sales office for more information regarding eligible events and pricing.

While children are permitted on board the ship for most dinner cruises, child pricing is not available and some themes and events may be more or less appropriate. We feel that the parent should be the best judge of what is appropriate for their child.

Children under the age of 5 do not require a ticket, however they do require a seat. Customers are strongly encouraged to contact the Ticket Office to be sure that the total number of guests is recorded in the reservation.

For the comfort and safety of our guests, all of our cruises are smoke-free.

Dinner is included in the price on all evening cruises, with the exception of our "New Hampshire Brewfest Cruise".

Yes, it depends on the size of your party and availability of the cruise. Please contact our sales office at 603-366-5531.

We do not accept reservations for evening cruises. In order to ensure that you will have tickets for a particular evening cruise, you should purchase tickets in advance. Because we can never accurately predict when or if an evening cruise will sell out, we do not encourage customers to wait until the night of the cruise to purchase tickets. 

Ticket purchases are non-refundable, and for that reason once a payment is made we are not able to make adjustments to the payment type after the time of purchase.

All cruises are rain or shine, and all tickets are non-refundable. Tickets may be exchanged for a cruise date of equal or lesser value with 24 hours advance notice. Tickets not used on the evening of a cruise may be used for any daytime cruise or a Sunday Champagne Brunch cruise for the remainder of the season*. Mount Washington Cruises is not responsible for passengers missing the boat due to an act of God, transportation difficulties, personal sickness or other personal emergencies.

*Blackout dates may apply. Please check with the ticket office for available dates.

All passengers under the age of 21 must be accompanied by a parent or legal guardian. There are some cruises throughout the season that are 21 plus only, and these are noted in the brochure and on our web site.

Because the Main Deck of the Mount Washington is the only deck that is wheelchair accessible, we need to know if there are wheelchairs in your party in order to make sure that you are seated on this deck. 

When ordering tickets over the phone, let the ticket agent know if there is a wheelchair in your party. When ordering online, there is a field on the order form where you can provide this information.

Most Evening Cruises are buffet style, with multiple entrees and side dishes. At this time we are not able to respond to special dietary considerations, however we are confident that all members of your party will find something that they will enjoy on our buffet. 

All dinner cruises are rain or shine. We will only consider cancellation of a cruise when weather poses a potential danger to our passengers, such as with a hurricane or tornado. Lightning does not pose a danger to passengers, and the ship is perfectly safe under those conditions. Daytime cruises could be cancelled under bad weather conditions. Please call ahead if in doubt.

Because we cannot accurately predict when or if a cruise with sell out, we cannot guarantee that there will be tickets available on the evening of a cruise. Customers are encouraged to purchase tickets in advance.

Tickets to all evening cruise go on sale in late winter, and will remain on sale until a cruise sells out or departs, whichever comes first. It's not always easy for us to predict when an individual cruise will sell out, so we recommend purchasing tickets as soon as you know you're able to attend.

Most seating is general admission, and you can select any open table. There are, however, two exceptions:

• There is someone with mobility concerns in your party, and note it during your purchase
  
• You are traveling in a party of 5 or more, and all tickets were purchased within the same transaction
  

We recommend that whenever possible, all tickets in your party are ordered within the same transaction. This is especially important if your total number of passengers is 5 or more. Why? Most tables on the ship are tables of four, and it can sometimes be challenging to find tables next to each other as the boarding process progresses. As a courtesy, we will reserve tables next to each other for parties of 5 or more.

We recommend arriving at least 30 minutes prior to your cruise departure time. This will give you plenty of time to park, pick up your tickets, and board the ship. Note that the published boarding time for all cruises is 30 minutes prior, however for very popular cruises we often board as soon as the ship is ready, which may be earlier.

All buffet lines and bars will be open when you board the ship. Buffets will remain open until an hour after departure, and bars will remain open until about 15 minutes before the end of the cruise.

The U.S. Mailboat is a two hour cruise that visits the island residents to deliver the mail. In addition to mail service, the U.S. Mailboat is offers ice cream treats and her visit is often a social event for many of the island residents.

With the exception of service dogs, we do not permit animals on our vessels.

All of our vessels are smoke-free for daytime scenic cruises.

We encourage passengers to purchase tickets for the U.S. Mailboat upon arrival for the cruise, so refunds are typically not required. In the unlikely event that a cruise is cancelled at the last minute, a refund or rebooking will be offered to passengers.

With the exception of service dogs, we do not permit animals on board our vessels.

All of our vessels are smoke-free for scenic cruises.

We encourage passengers to purchase tickets for the M/V Doris E. upon arrival for the cruise, so refunds are typically not required. However, please be advised that there is a minimum of 6 passengers required for a cruise. In the event that we do not have 6 passengers for a particular cruise, Passengers may receive a refund or keep their tickets for the next hourly departure.